Course Description

In the daily grind of the corporate world, it is inevitable to encounter difficult customers. This can quickly escalate to a major customer complaint that can easily spread a bad reputation for the company. Having said that, The Center for Knowledge and Advance Training (CKAT), Inc. is proud to introduce another course offering aimed at teaching stakeholders of organizations how to handle difficult customers. Carefully taking into consideration every customer’s concern with tact and grace provides a better experience for clients and eventually minimizes customer complaints. We will teach your organization to achieve a paradigm shift from the usual reactive type of customer handling to a customer-friendly environment that provides beyond excellent customer service. This training will not only teach you some of the theories in improving and delivering effective customer service, but will also teach you how to apply this learning to your daily interaction with customers. This training will help you develop practical skills and apply the changes in your everyday routine enabling you to become more effective in providing top of the line customer care.

Contact Details

• Center for Knowledge and Advance Training Inc.

  1500 Roxas Blvd, Ermita, Manila, 1000 Metro Manila, Philippines

  +632 8516-11-60 / +63 917 890 5779 / +63 998 986 1597

  admission@ckat.ph